Frequently Asked Questions
What is Earth® Footwear?
Earth is a modern collection of smartly styled casual footwear, made for real women’s real lives. Earth® footwear combines contemporary styling with uncompromised comfort to create a collection that brings a refreshing new twist to footwear—letting women look and feel their best when they’re on the move.
What makes Earth® different from Kalso Earth® Shoes or Earthies®?
The Earth® Footwear line is the latest in our portfolio of wellness-predicated shoe collections and is characterized by contemporary styles and contemporary comfort with it’s cushioned footbed. To learn more about what makes Earth Footwear different, visit "The Earth Difference".
What happened to the "Negative Heel"?
The "negative heel" is not featured in our Earth® Footwear collection, but is the defining feature in our heritage collection of footwear known as Kalso Earth® Shoes - the original wellness shoes. View our current offerings of "negative heel" footwear.
How does sizing run in the new Earth® line?
While our Earth® Footwear line does run true to size, there are many elements to consider that can affect shoe size and selection. Are your feet narrow? Are they on the wider side? How about your arches – are they high or low? How about your instep? Because everyone's feet are different, only you'll be able to make the proper determination for what feels most comfortable. The best way to learn your size is by trying on an Earth® style at a nearby retailer: Visit the Store Locator.
Earth Footwear joins Kalso Earth® Shoes, the original wellness shoe that's defined by our trademark "negative heel", and Earthies®, a line of fashion comfort shoes and are characterized by an exclusive contoured comfort footbed.
Do new styles in the Earth® line come in narrow or wide widths?
Many of the Earth Footwear styles are offered in Wide and will be indicated on an item page of our website. To find out which styles are available search for keyword "wide", or contact our customer service department.
Where is the new Earth® line manufactured?
Consistent with the majority of the footwear industry, sourcing and manufacturing for the new Earth® line is based in China's special industrialized zones. Many of our relationships with partner factories have been in place for more than 10 years. Additionally, representatives from our company -- lead designers and executive management (including our CEO and President) -- are highly involved in development and production, visiting oversea factories on several occasions throughout the course of the year.
How can I request a catalog of the new Earth® line?
As part of being a company with a conscience, and in an effort to minimize our environmental footprint, we actually develop our catalog seasonally for online presentation. Instead, our current offerings are represented here on our website.
How do I care for a new Earth® style?
Our leather Earth® styles can be wiped with a clean damp cloth and then treated with a cream conditioner (preferably an eco-friendly one!) to soften and prolong their life. Should they happen to get scuffed, most shoe stores offer an assortment of polishes that can be used to revitalize the leather. Suede Earth® styles are best treated with a dry clean cloth and then brushed to remove dirt deposits. Although we are often asked, we do not ever suggest cleaning any of our styles in the washing machine.
Where can I find the new Earth® line so I may purchase them?
You can now buy directly from Earth Brands right here on our website. To find a store near you, please feel free to visit our online store locator.
Is there a lifetime warranty on new Earth® styles?
We stand proudly behind our products and want all consumers to be happy with their purchases. If you do feel that you have received a defective Earth® product, we first suggest you contact the retailer from where you purchased the shoes to set up an inspection. Given that everyone wears their shoes a little differently, we do not have a guaranteed life expectancy for our shoes, and subsequently do not offer a lifetime guarantee on any new Earth® styles.
What is the return/exchange policy for a new Earth® style?
If you have purchased shoes from our EarthBrands website we offer free returns. You can start a convenient return process and print a return shipping label on our Returns Page by entering your Order Number and Shipping Zip Code.
For any Earth Brands merchandise purchased through a retailer outside of Earthbrands.com, we do not offer direct returns or exchanges. Prior to making your Earth® purchase, we might suggest inquiring about the retail dealer's specific return policy. Each independently owned and operated retail dealer, and online retail dealer, has their own unique procedure for inspections, returns and exchanges. If, for whatever reason, you feel that you have received a defective Earth® product, please contact the retail dealer from where you purchased the shoes to set up an inspection. Wherever you purchased your new Earth® style will likely dictate the process for a possible return/exchange. Most retail dealers will accommodate returns outside of their standard policy for shoes that reflect any type of defect at the factory/ manufacturing level. Should you have any further questions, please do not hesitate from filling out the fields in the adjacent window, and directing your inquiry to our attention.