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Average Customer Rating
I have been a customer and fan of Earth shoes for a few years now, in fact they are one of the only brands of shoes I wear. I was SUPER excited when I saw these go on sale because I've had my eyes out for a pair of tall shaft boots. I received these last week, and immediately noticed something didn't feel right. While the right boot felt fine, the left boot felt like it had an indent near the left ankle/heal (on the outside of the boot). I wore them around my house a few times, thinking maybe it was just a matter of breaking them in or getting used to it, but no.. the left foot hurt so bad after wearing them for just a short time. I contacted customer service twice about this via email and got no response, so unfortunately I am going to have to return them. I thought maybe customer service would have assured me it was possibly just a deformity in the leather and that another pair may be better.. but that hasn't happened. Really wanted to like these because the foot-bed and lining are comfortable and they are super cute. Pretty disappointed right now.
Hi Olivia, We're sorry to hear your disappointment. Please reach out to our customer service team at (877) 372-2814 for immediate assistance.
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Extremely comfortable on first wear (highest compliment from me, with all of my foot issues). Wide shaft a bit wider than I anticipated but ok. Will get a lot of wear!!
Ordered this boots on black friday and haven't taken them off! Will definitely order another pair 'just in case'
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Do your sizes tend to run big/small/average? Specifically for these boots?
a friend recommended this brand to me i'm looking for a boot that can be dressed up or dressed down but most importantly is durable for walking/commuting in outside spring/fall weather conditions i live in chicago and there's lots of outdoor walking. can you speak to the boot quality for lots of outdoor city walking use?
The Penelope has a flexible outsoles are constructed for durability and to flex when you move.
What is the measurement for the wide shaft style?
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