Frequently Asked Questions
Are these Kalso Earth® Shoes identical to those called "Earth Shoes" from the 1970's?
Yes and No. The concept is the same, and every Kalso Earth® Shoe today still features the "negative heel" design that helped popularize the shoes in the 1970's. A lot has happened since then, particularly as it relates to styling. Kalso Earth® Shoes are still recognized as the "original wellness shoe", but the new styles are more current, and stretch into a broader range of wearing classifications from casual, to athleisure, to walking.
Why the new logo? Who is Kalso?
Anne Kalso was the Danish yoga instructor who, in the late 1950's, began to develop the original Kalso "negative heel" shoe design. A deep believer that wellness should be part of everyone's daily lives, she worked with a shoe maker to design a shoe that could replicate the popular "Mountain pose" from yoga circles. The name change to Kalso Earth® Shoes honors Anne KalsØ. Every "negative heel" design shoe that we now make falls under the KalsØ Earth® Shoe label.
What makes Kalso Earth® Shoes different?
Every Kalso Earth® Shoe features a "negative heel". It's a sole design that helps sets the heels slightly lower than the toes, just like the popular yoga position known as "Mountain pose". The "negative heel" design also mimics the position of the foot while walking barefoot in the sand – the heels creating a deeper impression in the sand than the toes. Wearing shoes with a "negative heel" design can help naturally re-position weight in the body over the frame, and create a more natural walking motion that can help reduce joint stress and improve posture.
Do all Kalso Earth® Shoes feature the "negative heel" sole design?
Yes. The "negative heel" sole design can be found in all Kalso Earth® Shoes.
Is there an adjustment period with Kalso Earth® Shoes and/or the "negative heel" sole design?
Since everyone's body is different, the experience of wearing and walking in Kalso Earth® Shoes differs. Some people find that they can wear KalsØ Earth® Shoes right out of the box. Others find that wearing the shoes for short periods of time initially can help the body make a few natural adjustments tied into a new way of standing and walking.
Can orthodics be worn with Kalso Earth® Shoes?
Sometimes yes, sometimes no. This all depends on the design of your orthotic, and the specific Kalso Earth® Shoe style you choose to wear. Whenever there are medical questions related to our shoes, we always recommend you first consult a certified health care professional.
I have a pre-existing medical condition. Will Kalso Earth® Shoes help cure me?
Recognizing that everyone's body is different, we would never make any claims that our shoes are "cure-alls" for those who may have foot problems or pre-existing medical conditions. That said, we do hear from consumers – many of whom post their experiences on our Facebook page - who have enjoyed very positive experiences while wearing our shoes. If you do in fact have a pre-existing medical condition, we strongly suggest consulting a certified health professional prior to making your shoe choice.
How do Kalso Earth® Shoes' sizing run?
While Kalso Earth® Shoes do run true to size, there are many elements to consider which can affect shoe size and selection. Are your feet narrow? Are they on the wider side? How about your arches – are they high or low? How about your instep? Because everyone's feet are different, only you'll be able to make the best determination for what feels most comfortable. The best way to gauge fit is by actually trying on a Kalso Earth® Shoe at a nearby retailer. Here's a link to our store locator that can help: http://www.kalsoearthshoes.com/FindAStoreCS.aspx.
Do new Kalso Earth® Shoes come in narrow or wide widths?
At this time, our "Solar" style in Black, and our "Solar Too" style in Mahogany are in fact available in Wide (D) widths. All other Kalso Earth® Shoes are only offered in standard medium (B) widths.
Where are Kalso Earth® Shoes manufactured?
Consistent with the majority of the footwear industry, sourcing and manufacturing for Kalso Earth® Shoes is based in China's special industrialized zones. Many of our relationships with in-country partner factories have been in place for more than ten years. Additionally, representatives from our company -- lead designers and executive management (including our CEO and president) -- are highly involved in development and production, visiting oversea factories on several occasions throughout the course of the year.
How can I request a Kalso Earth® Shoe catalog?
As part of being a "company with a conscience", and in an effort to minimize our environmental footprint, we actually only develop our catalog for online presentation. It helps us to both save trees and reduce the cost and energy associated with mailing and shipping. To view the online version of our catalog, please visit our web site at www.kalsoearthshoes.com and click on the icon, "View Our Catalog!"
Are Kalso Earth® Shoes water-resistant or waterproof?
Some styles are. It varies seasonally. On our web site – www.kalsoearthshoes.com – water-resistant or waterproof styles are indicated via the use of a small representative icon.
Are any of your Kalso Earth® Shoes slip resistant?
Many Kalso Earth® Shoe styles are in fact slip-resistant, and this is a factor that is always considered as part of seasonal product development.
Do you offer Men's Kalso Earth® Shoes?
Fall/Winter 2011 was the last season we offered Men's Kalso Earth® Shoes. At some point in the future, we may look to re-introduce Men's Kalso Earth® Shoes. This will be a decision that's dictated both by demand and market conditions.
Do Kalso Earth® Shoes come in children's sizes?
No, not at this time. We do not offer any "negative heel" shoes in children's sizes.
How do I care for my Kalso Earth® Shoes?
Our leather Kalso Earth® Shoes can be wiped with a clean damp cloth and then treated with a cream conditioner (preferably an eco-friendly one!) to soften and prolong their life. Should they happen to get scuffed, most shoe stores offer an assortment of polishes that can be used to revitalize the leather. Suede Kalso Earth® Shoe styles are best treated with a dry clean cloth and then brushed to remove any dirt deposits. Although we are often asked, we do not ever suggest cleaning any of our styles in a washing machine.
Do you sell replacement insoles or laces for Kalso Earth® Shoes?
No, we do not at this time.
Where can I send my Kalso Earth® Shoes to be repaired?
Unfortunately, we do not offer an in-house repair service. We are often asked if we are able to re-sole Kalso Earth® Shoes, and this is not possible given the nature of the molded footbed construction that's used throughout the majority of our Kalso Earth® Shoe line. Many local shoe repair shops, however, are able to repair Kalso Earth® Shoes -- all depending on the nature of the repair, and the expertise of the given shop.
Where can I find Kalso Earth® Shoes so that I may purchase them?
Please feel free to visit our online store locator at http://www.kalsoearthshoes.com/FindAStoreCS.aspx. It offers a wide variety of options to help facilitate your interest and purchase of Kalso Earth® Shoes.
I live outside of the United States. How am I able to purchase Kalso Earth® Shoes?
We distribute Kalso Earth® Shoes in more than 20 international markets outside of the United States. Where you are located will dictate how you may find and then purchase Kalso Earth® Shoes. International retail dealers of Kalso Earth® Shoes can be viewed by visiting our International online store locator at http://www.kalsoearthshoes.com/FindAStoreCS_Int.aspx.
Is there a lifetime warranty on Kalso Earth® Shoes?
We stand proudly behind our products and want all of our consumers to be happy with their purchases. If you do feel that you have received a defective Kalso Earth® Shoe, we first suggest you contact the retailer from where you purchased the shoes to set up an inspection. Given that everyone wears their shoes a little differently, we do not have a guaranteed life expectancy for our shoes, and subsequently we do not offer a lifetime guarantee for any Kalso Earth® Shoe styles.
What is the return/exchange policy for Kalso Earth® Shoes?
As the sales of our footwear run through retailers who merchandise and showcase our product (i.e. no direct-to-consumer sales), we – as a company – do not offer direct returns or exchanges.
Prior to making your Kalso Earth® Shoe purchase, we might suggest inquiring about a retail dealer's specific return policy. Each independently-owned and operated retail dealer, and online retail dealer, has their own unique procedure for inspections, returns and exchanges.
If, for whatever reason, you feel that you have received a defective Kalso Earth® Shoe, please contact the retail dealer from where you purchased the shoes to set up an inspection. Wherever you purchased your Kalso Earth® Shoe will likely dictate the process for a possible return/exchange. Most retail dealers will accommodate returns outside of their standard policy for shoes that reflect any type of defect at the factory/manufacturing level.
Should you have any further questions, please do not hesitate to populate the fields in the adjacent window, and direct your specific inquiry to our attention.